• A digital government innovation can be the door to a better world for our citizens, using digital technologies to their fullest potential ethically and safely. The Korean government has constantly improved its digital government strategy to proactively identify the citizens’ needs and serve them in the best way possible. In the wake of the COVID-19 pandemic, the Korean government facilitated the digital government innovation plan to be a more resilient, responsive digital government. The Ministry of the Interior and Safety (MOIS) will continue leading the digital transformation domestically and collaborating with its partner countries to build a better digital society for all around the globe

Main Strategies and Key Commitments

• Expanding non-contact government services to better meet the citizens’ needs
  Reengineering the government administration process to better provide seamless and
  secure non-contact government services to the citizens
• Innovating government service delivery
  Integrate and personalize service delivery through human-friendly interfaces using natural language
• Using accumulated data to its fullest potential at the pan-government level
  Strengthen data sovereignty of the citizens and create new services
  Facilitate data-driven government administration at the pan-government level
• Creating collaborative and inclusive digital ecosystem
  Promote collaboration between the public and private sectors to strengthen digital economy
• Strengthening digital infrastructure to enhance government’s resilience and responsiveness
  Build an inclusive, highly-sufficient digital infrastructure to deliver government services

Best Practices of Digital Government Innovation

• Following examples are some of the current digital government projects that MOIS is implementing. For more information, please contact Digital Government Cooperation Division
  • AI-based Chatbot for citizens: citizens can request and receive necessary information and notifications from the government agencies through a messenger app or AI speakers of their choice without having to visit the government portal (GOV.KR).
  • Mobile ID: starting with the mobile ID for the government officials, MOIS plans to expand the service to other types of ID including a driver’s license. The citizens will be able to enjoy government services with the digital ID instead of the current plastic ID.
  • Digital document and wallet: the Korean citizens and residents can simply store digital certificates issued on GOV.KR portal or app in their own “Digital Wallet” for verification or submission without having to print and submit them in person to a third party organization.
  • My Data: citizens can directly manage their personal information held by government agencies. It would allow the citizens to choose essential data to be shared when applying for and receiving government services, giving them control over their own data.